Making Traditional Knowledge Accessible To Everyone

FAQ


How are products shipped?

All orders usually ship from Philadelphia within 3-5 days of payment via USPS Priority Shipping, unless otherwise specified. To view current shipping rates, please visit the USPS website.

What format are your downloads in?

All of our downloadable audio selections are in the .mp3 format. As the popularity of .mp3 devices has increased, the portability and quality of the .mp3 format has become an industry standard and are included in the vast majority of audio applications across platform. All of our releases are published in .mp3 format, so that listening to our selections is more user-friendly experience. Downloads are also labeled for easier user experience. No need to guess what audio file you are listening to or looking for.

How safe is it for me to send my credit card details to you via the Internet?

Lamppost Productions currently employs a payment gateway and merchant portal provided by Paypal.com to handle our e-commerce security. Initial processing is handled by Ultracart.com. Using only the most state-of-the-art Net security systems, these companies handle our private communications. Your credit card details are safe and cannot be viewed by any third party.

I dont have a credit card can I make a purchase with a check, cash, or a money order?

Yes, downloads, books, and other items can be purchased with a check, cash, or money order (US currency only). Please make your check or money order payable to Lamppost Productions. Mail the check or money order to this address send your check or money order to :

Lamppost Productions

PO Box 7763

Philadelphia, Pa 19101

Prior to sending us a check or money order, please email us at our contact form ((http://lamppostproductions.org/contact) Please allow 2-4 weeks for delivery.

Is Lamppost Productions a 501c3 non-profit organization?

No. Lamppost Productions is not a 501c3.

I purchased some of your lecture CD’s, but they seem defective or are bad quality. What should I do?

Before sending back anything, please email us at our contact form found at (http://lamppostproductions.org/contact) and let us know. Usually, we will refund or mail/email you replacements as long as we are informed of the damaged item within 24 hours of receipt of item. Other than for damage, all orders are considered final.

I live outside North America. Are your books and CD’s available here?

Presently, Lamppost Productions does not have an office outside of the US, but our downloadable audio media are available for online purchase, and we will ship products to your country if you contact us after we calculate the proper shipping & handling costs.